I recently had a deeply frustrating and disappointing experience with Rick Case Hyundai in Plantation, Florida regarding my 2024 Hyundai Ioniq 5. After only a couple of months of ownership and with just 1,700 miles on it, I had a major issue with the charging port electrically fusing to the charging handle. I took it to the dealership, expecting the problem to be addressed under warranty. Instead, I was hit with a $3,000+ repair bill and told, "It was physically damaged and Hyundai does not cover repairs for parts that are physically damaged."
The charging handle had electronically fused in the car's port and could not be removed. This situation was so severe that the electric charging company had to come out and physically cut the handle off the car. Despite my explanations and the clear signs that the issue was likely a manufacturing defect, Rick Case Hyundai refused to take any responsibility. They provided no substantial evidence or documentation to support their claim that the damage was due to misuse. It felt like they were more interested in deflecting blame than in helping a loyal customer.
This experience has been incredibly disappointing. I expected better from both Rick Case Hyundai and Hyundai Motor. Their unwillingness to stand by their warranty and assist customers with legitimate concerns is unacceptable. I urge potential buyers to think twice before choosing this dealership or even a Hyundai vehicle. The lack of support and accountability is not worth the headache and expense.
Anyone considering getting a Hyundai electric vehicle may want to really reconsider, as this situation could have easily resulted in a FIRE. Save yourself the trouble and consider other brands or dealerships that value their customers and honor their commitments.
