Hyundai Ioniq 5 charge port warning!

The charging handle had electrically fused in the charging port and could not be removed.

Here is the car "plugged" in with the charge handle not being able to release because of the wires which were fused internally. This ordeal lasted over 3 hours.

After the field technician from EV Connect came out, he had no choice but to split open the charger handle then had to cut the wires to remove this from the car. The white wire in photo is what fused inside the charge port as you can see on next photo.

Burnt in wire

The charging harness that is removed from the car showing a clear sign where electrical wire burned.

Burnt electrical connection

The other wires that were cut were able be pulled out of the charge port...except the white wire which is fused in as you can clearly see.

Videos showing the charger was NOT locked.

Handle fused in car and unlocked

The dealership attempted to shift the blame onto me, by asserting that the issue was due to my mishandling of the charger stating, charging port was forced out without releasing the internal lock.

In reality, this tab was not locked in place at all as you can see in this video. The wires had fused, preventing the charger from releasing. EV Connect the charging station manufacturer had to come out and cut the handle off the car. After being cut off, it was very clear that one of the pins had fused in the car.

UNLOCKED

There is no sign of handle locked in car. The wires are fused to the handle which the charging company had to disassemble. They had to split the handle and cut the wires to remove it from the car.